Steps to Re-activate Your Beem Wallet App: Additional Verification

How to Re-activate Your Beem Wallet App: Additional Verification

If you’re unable to add money, withdraw funds, or send payments from your Beem Wallet, your account may have been temporarily paused for additional verification. 

This usually happens when a transaction is flagged during routine security checks designed to protect users and prevent unauthorized activity.

While we understand this can be frustrating, these checks are an essential part of keeping your funds and personal information safe.

Why Your Beem Wallet Transactions Are Paused

During recent security reviews, certain transactions may require extra verification. As a precautionary step:

• Transactions on your wallet have been temporarily paused

• You may notice no updates to your wallet balance

• Your existing funds remain safe and fully secure

This pause does not mean there is a problem with your money. It simply means we need to confirm a few details before restoring full access.

What You Need to Do to Reactivate Your Beem Wallet

To resume normal wallet functionality, we request you to share the following information within 24-48 hours. Providing accurate and clear details will help speed up the reactivation process.

Required Documents for Wallet Reactivation

1. Copy of Your Bank Statement

Please share a copy of your bank statement that clearly shows the transactions used to add money to your Beem Wallet.

Make sure that:

• The statement belongs to the bank account linked to your debit card

• The relevant wallet top-up transactions are clearly highlighted

• The document is readable and preferably in PDF format

2. Proof of Debit Card Ownership

You will also need to provide proof that the debit card used belongs to you.

When submitting this:

• Take a clear photo of your debit card

• Only the following details should be visible:

  • Last four digits of the card number

  • Bank name

  • Your name

• Cover or digitally blur all other card numbers and sensitive details for security

How to Submit Your Documents

Once you have the required information ready:

• Email the documents to verify@trybeem.com

• Use the subject line: [Wallet Reactivation]

• Ensure both documents are attached and clearly labeled

Our verification team will review the information as soon as it is received.

What Happens After Submission

• Your documents will be reviewed by the Beem team

• If everything is in order, your wallet will be reactivated

• You’ll receive an update on the status once the review is complete

Timely and accurate submission helps avoid further delays.

Important Reassurance

We sincerely apologize for the inconvenience this process may cause. These checks are in place to protect your account and maintain a secure environment for all Beem users. Your cooperation helps us ensure that your wallet access is restored safely and quickly.

If you have any questions during this process, our support team is here to help.