Steps to Re-activate your Beem Wallet App - Additional Verification

If you are facing an error or issue in adding, withdrawing or sending money from your Beem Wallet account, it could be because the transaction was flagged for further verification during some recent security checks. 

We understand this is inconvenient and we are trying to solve the root cause as soon as possible. In the meantime, this is an important measure to ensure all financial activity on the Beem platform remains secure and safe for all Users, including you !

As a precautionary measure to ensure the safety of your funds, we have temporarily paused transactions on your account. Consequently, you may experience a lack of updates to your Wallet balance. Please be assured that your money remains secure. To resume normal functionality and reactivate your wallet, we request you to help us with the the following information within the next 24-48 hours:

1. Copy of your bank statement: Please highlight the transactions through which you added money to your Beem wallet. Ensure that the statement is from the bank associated with the debit card used for these transactions.
2. Proof of debit card ownership: Take a clear picture of your debit card, with only the last four digits, bank name, and your name visible. You may cover or digitally blur the remaining digits for security purposes.

Kindly submit the requested information to [email protected] with the subject line "[Wallet Reactivation]." Once we receive the details, our team will review and process them promptly and update you on the status

Once again, we apologize for the inconvenience caused and appreciate your understanding and cooperation during this process. Rest assured, we are committed to safeguarding your account and ensuring a secure platform for all our users.